New Road Guest House

Chippenham, Wiltshire

Friendly family run B&B in the heart of Chippenham

Researching your family tree?  Call us on 01249 657259 to book a room.


Rooms & Rates


 Local Attractions

The House

What's On

Places to Eat and Drink


Access Statement for New Road Guest House

Introduction and Pre-Arrival

We are in a Victorian grade 2 listed building which is located at the top of a steep hill.  Whilst we have inherited some beautiful architectural details, the location and structure of the building do present some physical barriers to accessibility.

If you do have any special needs please contact us before making a reservation so that we can try to meet your requirements as best we can.

  • We are located on a main road with easy access by car.

  • The nearest bus stop is in the town centre, 200yds away.

  • Nearest shop is 100yds away.

  • Chippenham railway station is 2 minutes by car, 5 minutes on foot.

  • There are many local taxi firms and we are happy to pre-book taxis for you.

  • Our website has a where to find us map.

  • We do not accept pets, we have a dog ourselves but he is not allowed in the bedrooms.

  • Large print menus are available on request.

  • We have a comprehensive website

  • You can contact us via phone or email (details below).

On arrival at the front of the hotel

The front of the hotel is on the town's one-way system.  Dropping off points near the front door can sometimes be a problem to find.  To reach the main front door there are a set of 2 stone steps to ascend. There is a doorbell by the front door. The front door is not automated.

On arrival via the rear of the hotel

Access to the rear of the Guest House and to our private car park is via St Paul's Street.  We provide enough car parking space for one medium sized car per guest room. The car park is level and has a tarmac surface. At night sensor lights are in operation which will cover the car park and the path to the back door. The back door is reached via a paved path approximately 25 metres long which passes through our back garden. (During the warmer months we provide garden furniture for guests who wish to sit outside). 

  • Access to the house from the car park is either by 7 steps with a handrail on the left hand side to the Patio doors or up a gentle slope to two steps by the front door.

  • The back door is not automated.

  • We offer assistance with luggage.  Please note that guests may have to wait for assistance with particularly heavy items as not all members of staff can safely manage heavy lifting

Reception and Public Areas - General

Reception is located on the ground floor and is accessible on the flat once inside the house.    There is a bell to summon attention and a chair is located near the reception desk.  

  • Reception is all on one level leading to our only ground floor bedroom.

  • The reception area is well lit.

  • All rooms including public areas have central heating.

  • Our corridors are well lit and carpeted or tiled.

  • There is a door from reception to the Dining Room.

Dining Room

  • Movable seating throughout. There are chairs without arms.

  • Table clearance height 62cm and width 54cm.

  • The Dining Room is carpeted.

  • Menus are provided in large print on request.

  • Well lit and airy.


We have 10 bedrooms set on 2 floors.  All are fully carpeted and central heated. Most of our bedrooms, in both the Main House and the Coach house are on the first floor with steps between floors, making them unsuitable for wheelchair users.  We have one ground floor en-suite bedroom in the House and three with shared facilities in the Coach House.  All rooms vary in size and style and we will always try to match rooms to guest requirements.

  • We do not have a lift or escalators

  • All rooms have remote control TVs & cordless kettles.

  • Mobile phone coverage is generally good and improving but depends upon which company is used.

  • Chairs with arms are provided in some rooms.

  • We do not have any baths

  • There is a small step to get into some shower cubicles.

  • The fire alarm is audio only.

  • Corridor width is 130cm and door widths are 90cm.

  • We do not have adapted bathrooms or grab rails

Grounds and Gardens

  • We have a large rear garden with benches, tables and chairs for the use of guests.

  • We have a patio with movable chairs and tables.

  • There are 2 steps down to the patio from the Dining Room.

  • There are 5 steps down from the Patio onto the grassed area where there is a water feature within a raised fishpond.

Additional Information

  • We are entirely non-smoking.

  • We welcome assistance dogs by prior arrangement.

  • The hotel has no literature in braille.

  • We are happy to keep medication refrigerated for you.

  • WiFi access is available.

  • Please read the fire instruction notice in your room ( If you have any hearing impairments please advise on arrival)

  • A full Fire System is in operation.

  • All fire exits are clearly marked.

  • Fire extinguishers are distributed around the house and clearly marked.

  • The bells will ring continuously if evacuation is needed.

  • If you require assistance for evacuating please notify us on arrival.

  • Hours of operation: 7am-10.30pm 7 days a week

Contact Information

Address: New Road Guest House, New Road, CHIPPENHAM, Wiltshire SN15 1HP

Telephone: 01249 657259




We welcome your feedback to help us continuously improve. 

If you have any comments please phone 01249 657259

or e-mail

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